Welcome to the Cheap Vextalia Store FAQ! We’ve compiled answers to the most common questions about our trendy fashion items, delivery options, and shopping experience. If you don’t find what you’re looking for, please contact our friendly team at [email protected].
About Vextalia
Our target customers are fashion-conscious shoppers who love trendy styles like high-waisted jeans, cropped denim, and blouses at affordable prices. We cater to those who appreciate fast fashion delivered worldwide, particularly young adults looking to refresh their wardrobe with the latest styles.
We offer contemporary, trend-driven fashion with a focus on denim (like bootcut and cropped jeans), stylish tops (blouses, shirts, jersey tops), and comfortable basics (briefs, knickers). Our collection includes everything from Brazilian bikinis to elegant kimonos & shrugs – perfect for building versatile outfits.
Products & Sizing
Each product page includes detailed sizing information. We recommend checking our size charts carefully as sizing may vary between different styles (like between our High Waisted Jeans and Culottes). When in doubt, our customer service team can help you choose the perfect fit.
Our jeans (including Bootcut, Cropped, and High Waisted styles) generally run true to size, but we always recommend checking the specific product’s sizing guide as different cuts may fit differently. Many customers find our high-waisted options particularly flattering!
We use a variety of quality materials depending on the item – from comfortable jersey for tops to durable denim for our jeans and shorts. Specific fabric compositions are listed on each product page so you can make informed choices.
Ordering & Payment
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. Your payment information is always protected with industry-standard security measures.
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has been processed for shipping, we can’t make modifications, but you can return unwanted items under our 15-day return policy.
Shipping & Delivery
We offer two great shipping methods:
🚀 Standard Shipping (£12.95): Via DHL/FedEx – 10-15 days after dispatch
🎉 FREE Shipping: On orders over £50 via EMS – 15-25 days after dispatch
All orders take 1-2 business days to process before shipping.
We ship worldwide with just a few exceptions (certain Asian and remote regions). If you’re unsure whether we deliver to your location, simply enter your address at checkout – our system will confirm availability.
You’ll receive tracking information via email as soon as your order ships. Both our Standard (DHL/FedEx) and Free (EMS) shipping options include tracking so you can follow your fashion finds every step of the way!
Customs fees may apply in some countries (we always declare the true value of your items). These fees are the responsibility of the customer and vary by destination. We recommend checking your local customs regulations if you’re concerned about potential charges.
Returns & Exchanges
We offer a 15-day return policy from the date you receive your items. Products must be unworn, in original condition with tags attached. Please contact us at [email protected] to initiate a return and we’ll guide you through the simple process.
Customers are responsible for return shipping costs unless the item is faulty or we made an error in your order. We recommend using a tracked shipping method for returns.
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your bank or payment provider.
Contact & Support
Our friendly team is always happy to help! Email us at [email protected] with any questions about our products, your order, or the shopping experience. We aim to respond within 24 hours during business days.
Our company address is: 64 Cole Hill, Worcester, GB WR6F 5LB. Please note this is our administrative office – all orders are shipped from our distribution centers to ensure fast delivery worldwide.
Happy shopping at Cheap Vextalia Store – where trendy fashion meets affordable prices with worldwide delivery!